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Feel free to reach out to us! Whether you have inquiries about our products or want to share your thoughts, we're always here to assist you.

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    Contact Information

    CALL US

    (863) 263-2225

    EMAIL

    [email protected]

    Do you have questions about the product or your order? Send us an e-mail and we will contact you shortly.

    PHONE

    (863) 263-2225

    EMAIL

    [email protected]

      FAQ

      FREQUENTLY ASKED QUESTIONS

      Before you send us your message, please check our FAQ page for an immediate response.

      What if the product is out of stock?

      If a product is out of stock, we offer several options:

      1. Notify Me: You can sign up to be notified via email when the item becomes available again. We will send you an alert as soon as it’s back in stock.

      2. Pre-Order: For some items, we may offer a pre-order option. This allows you to reserve the product before it’s available for general purchase.

      3. Alternative Products: You can browse similar products or check out our recommended alternatives. Our customer service team can help you find comparable items that are currently in stock.

      4. Backorder: In some cases, we may allow backordering of out-of-stock items. If this is available, you’ll be able to place an order for the item, and we will ship it to you once it’s back in stock.

      If you have any questions or need assistance with out-of-stock items, please contact our customer support team for personalized help.

      What does the purchasing process look like?

      The purchasing process is simple and straightforward:

      1. Browse our Collection: Visit our online store and explore our range of products.
      2. Add to Cart: Select your desired items and add them to your shopping cart.
      3. Review Your Cart: Check your cart to ensure you have the correct items and quantities.
      4. Checkout: Click on the checkout button and enter your shipping details.
      5. Payment: Choose your preferred payment method and enter your payment information.
      6. Confirmation: Review your order summary and confirm your purchase. You will receive an email confirmation with your order details and tracking information.
      What is your policy on returns and exchanges?

      We offer a return and exchange policy to ensure you’re satisfied with your purchase:

      • Returns: You can return items within 30 days of receipt. The items must be in their original condition with tags attached. Please contact our customer support to initiate a return and receive a return shipping label.
      • Exchanges: If you wish to exchange an item, please follow the same process as for returns. Once we receive your returned item, we will process the exchange and send the new item to you.
      • Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected.

      Check our Returns & Exchanges page for more details.

      Are there any discounts or promotions available?

      We regularly offer discounts and promotions to provide value to our customers. Be sure to check our website’s promotions section for the latest offers. You can also subscribe to our newsletter and follow us on social media to stay updated on upcoming sales and special discounts. If you have a discount code, you can apply it at checkout to enjoy your savings.

      How can I contact customer service?

      You can reach our customer service team through several channels:

      • Email: Send your inquiries to [email protected], and we will get back to you within 24 hours.
      • Phone: Call us at +1 (863) 263-2225 during our business hours (Monday - Friday, 9 AM - 5 PM).
      • Contact Form: Fill out our online contact form on the Contact Us page for a prompt response.
      • Social Media: Message us on our social media platforms, and we’ll assist you as quickly as possible.
      Do you have a loyalty program?

      Yes, we have a loyalty program designed to reward our valued customers. By joining our program, you can earn points for every purchase, which can be redeemed for discounts on future orders. Additionally, members receive exclusive offers, early access to sales, and special birthday rewards. Sign up for our loyalty program on our website to start earning rewards today!

      How can I subscribe to your newsletter?

      Subscribing to our newsletter is easy! Simply enter your email address in the newsletter sign-up form located at the bottom of any page. By subscribing, you’ll receive updates on new arrivals, exclusive offers, and the latest news from Love Discomfort. You can unsubscribe at any time if you decide you no longer wish to receive our updates.

      Can I cancel my order?

      We aim to process orders quickly, so cancellations must be requested as soon as possible. If you need to cancel an order, please contact our customer service team immediately at [email protected] or call +1 (863) 263-2225. If your order has not yet been processed or shipped, we can cancel it for you. If the order is already in processing or has been shipped, you may need to follow our return policy to return the item.

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